Returns and Exchanges

Right of withdrawal

The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within 14 days from the date of delivery (as required by the consumer code Legislative Decree 206/05).

The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us, by contacting Cierre srl, Via Cento 60 - 40017 San Giovanni In Persiceto (BO), FAX 051 6873566, email: of your decision to withdraw from this contract through an explicit declaration (e.g. letter sent by post, fax or e-mail)

To meet the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

In order to exercise the right of withdrawal it is necessary that the returned goods are in perfect condition, unused, intact, with the original seals and labels and not removed and with the original wrapping.

Effects of the WITHDRAWAL:

If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery to us offered). These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement.

Please return the goods to Cierre srl, Via Cento 60 - 40017 San Giovanni In Persiceto (BO), without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. You are responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

CIERRERICAMBI.IT disclaims any liability for damage caused to third parties and / or complementary parts to the goods supplied, damage resulting from the assembly / disassembly of the same.

It is understood that there will be no reimbursement of any costs relating to labor for assembly, processing or other (technical stoppage, etc ...).

Once the return request has been received, customer service will quickly contact the customer informing him of the methods for returning the goods.

The customer must promptly make the shipment, in any case no later than 14 days, taking care to carefully pack the goods, where possible by inserting them in an external box avoiding damaging the original packaging with adhesive tapes, labels etc. The product must be returned intact in the original packaging complete with all its parts and accessories, including any warranties, instructions, user licenses, cables etc.

Shipping costs for WITHDRAWAL:

The shipping costs and the responsibility of the goods during the return shipment are charged to the customer: it is therefore advisable to insure the products during shipment to the chosen courier. In the event of transport damage occurring during the return, the Supplier will notify the Customer within five working days of receipt of the goods, allowing him to file a complaint with the courier used for the transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.

The shipment is under the complete responsibility of the customer until the certificate of receipt in our warehouse and compliance with the pre-established requirements is certified. Cierre S.r.l. is not responsible in any way for theft / loss / damage of returned goods.

Please note:

Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, the Supplier will deduct a percentage from the refund due, in any case not exceeding 25% of the same, as a contribution to the costs of restoration.

The right of withdrawal is totally lost in the event that the products are returned:

Damaged (for reasons other than transport)

Incomplete, or missing parts, accessories and components including instruction manuals, user licenses, warranties, etc.